Returns & exchanges
A new look should feel right.
Returns & eligibility.
Request a return or exchange within 30 days after delivery. Hair must remain unused, uncut, unbleached, and its original color; lace must be untouched. Product-specific restrictions apply, including no return or exchange of loosened or used bulk hair.
Start a return.
Contact us with your order details, reason, and photographs. We prioritize replies within 24 hours. Wait for approval and the supplied return address before sending anything.
Return shipping.
Each eligible order receives one free return within 30 days. Additional membership allowances apply where available; after any allowance is exhausted, customers cover further return postage. US labels are for domestic use; eligible international postage is reimbursed against a receipt. Merchant-error returns do not consume free-return allowances.
Refunds & exchanges.
After receipt and inspection, refunds are issued through the original payment method within two business days. Allow approximately three business days for PayPal, AfterPay, Zip, or Sezzle, and ten for cards. Approved exchanges ship within three business days after receipt; price adjustments may apply.
Cancellations.
Request cancellation within one hour of ordering, before dispatch. Shipping-protection fees are refundable before shipment; later eligibility varies.
Your next collection is waiting.
Wholesale hair from a $500 merchandise subtotal. Savings apply automatically as your order grows.
